Frequently Asked Questions
Everything you need to know about our authentic Kashmiri flavors.
How do you ensure the quality and authenticity of your Saffron?
Our Saffron is sourced directly from the fields of Pampore. Each batch is Grade A certified and undergoes rigorous lab testing to ensure maximum potency, aroma, and color without any synthetic additives.
What is the shelf life of your dry fruits and spices?
Most of our dry fruits and spices have a shelf life of 6 to 12 months. We recommend storing them in a cool, dry place in airtight containers to maintain their natural freshness and oils.
Do you offer international shipping for food items?
Yes, we ship our authentic Kashmiri products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your order.
How are fragile items like Wazwan tins packaged?
We use multi-layered industrial-grade bubble wrap and sturdy corrugated boxes to ensure that all canned goods and glass jars reach you in perfect condition without leaks or dents.
What is your return policy for perishable food products?
Due to the nature of food items, we only accept returns if the product is received damaged or expired. Please contact our support team within 24 hours of delivery with photographic evidence for a replacement or refund.
Are your products organic and preservative-free?
We prioritize traditional processing methods. Most of our products, including our honey and walnuts, are 100% natural and free from artificial preservatives, keeping the authentic taste of the valley intact.